Terms and Conditions

We are committed to make your shopping experience as fuss-free and enjoyable as much as possible!

Please read through the following terms & conditions prior to making a purchase.  Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.

 

BACKORDERS

  • If you order includes a backorder item(s), please note that your in-stock item(s) will be delivered first.
  • Estimated time of arrival: approximately 3-4 weeks upon payment. Please take note of the lead time.
  • No additional delivery charges will be incurred on the Backorder item if your order includes other in stock items.

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RETURN & EXCHANGE POLICY

All items sold are NON-refundable and NOT exchangeable.

All items are carefully inspected before shipping out to our customers. In the unlikely event that damage does occur in transit, please notify us immediately within 36 hours of receipt at canihelpyou@truffulaforest.com with a picture shot of the item and order number. We will refund in full the item that has been damaged in transit.

We regret we are unable to address any issues pertaining to damaged goods beyond the time frame. 

  • Please note that all our apothecary jars/ domes are manufactured using Blown Glass Molding technique. Hence, air bubble might be present. This will not affect the functionality/aesthetics and quality of the product and cannot be deemed as quality issue.
  • We regret we are unable to respond to due to CHANGE OF MIND. All necessary measurements are as listed. As much as we are responsible sellers, we hope our customers are too in that regard. Apologies we are unable to respond to emails regarding this aspect. 

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PAYMENT

Prices displayed on our website are quoted depending on the country you are based in. Example in Singapore Dollars (SGD), United State Dollars (USD), Australian Dollars (AUD), British Pounds (GBP).

Payment mode (International): Credit Card via PayPal only.

Payment mode (Singapore): Credit Card via PayPal/ Bank Transfer/ Paynow.

  • For domestic (Singapore) payments via Paynow/ Internet Banking, kindly update your payment details via the link found in your invoice within 24 hours. Orders will be automatically cancelled after 24 hours.
  • For payments via Paypal, payment has to be made instantly.

Please ensure that you reach the paypal payment gateway page via TRUFFLA FOREST website to ensure that your payment is received and updated successfully in our system. Payments made via a new browser will not be synced to our server, and that will mean your order status will not be updated automatically. 

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SHIPPING

[DOMESTIC - From Singapore]

Due to the fragility of our items, we are only able to dispatch our items via courier delivery.

Orders confirmed with payment will usually take approx. 3-4 working days to reach the recipient's door step. All in-stock orders placed on a Friday will be dispatched within 1-2 working days.  

We'll not be responsible for any LOST/ STOLEN parcels. Please ensure address details are complete as incomplete information will result in delivery delay. We will not be responsible should parcels be sent to incorrect address. 

Once orders are dispatched from our office, we will not be accountable for any delays/ failed delivery. Tracking number will be provided for you to track parcels independently. Please contact the logistics company directly for any failed delivery. 

  

[INTERNATIONAL]

All in-stock items will be shipped out within 3 working days

Tracking number will be provided for ALL packages.
Parcels are dispatched from Singapore. Typically, it requires 7-14 working days, subject to individual country's custom's clearance. Customs and taxes (if applicable) will be borne by customer.

All INTERNATIONAL packages can ONLY be tracked in Singapore.
Example: You will not see any additional tracking information once the parcel leaves Singapore.
- Tracking website: http://www.singpost.com.
- Please be advised to visit your nearest post office with the tracking number provided (RCXXXXXXXXSG) to probe further.

We apologise only selected items are suitable for overseas delivery.

Please contact us at canihelpyou@truffulaforest.com should you require any assistance.

 

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