FAQ

How will the Gift Set arrive?

Your gift set is professionally wrapped in clear shrink wrap & decorated in ribbons. It is then bubble-wrapped kept secure in transit in a Box. Just like how we pack and deliver our regular items.

When will the Gift Set arrive?

Typically, it takes approximately 2 working days between 9-6pm.

Can I self collect?

Unfortunately, this option is not available at the moment.

Can I include a Message?

Sure! When you are taken through the order process, there is a box to write your gift card message into at checkout. We then print this out & send it with your gift. Alternatively, you may reach out to us at canihelpyou@truffulaforest.com

Can the Courier give the Recipient a Ring before delivery?

Unfortunately this is not general practice due to the large amount of parcels they are delivering. Sometimes our Courier may ring in advance if the address is particularly remote, but we cannot guarantee this.

What happens if the Recipient is not at home?

Normally, the Courier will leave the parcel at the door , snap an image and convey to the recipient. If you think the recipient will be at work during these times, you could consider specifying delivery of the gift to the recipient's work address during office hours. 

Is Bulk Order available?

Please contact us at canihelpyou@truffulaforest.com We'll be happy to assist.

Do you ship internationally?

Unfortunately , not at the moment.